Service Quality Factors of Healthcare System from COVID-19 Patients Perspectives
نویسندگان
چکیده
This paper presents a study to investigate the service quality of healthcare system in UAE. The respondents are users system. They were asked grade systemthrough 25 items five domains which Reliability; Responsiveness; Assurance; Empathy and Tangibles. A total 384 participated questionnaire survey COVID-19 patients discharged from UAE analysis on collected data found that three reliability, responsiveness tangibles having high level satisfaction according respondent’s perspective experiencing during COVID19 treatment. In term ranking analysis, domain is ranked first with highest score 3.890, followed by reliability mean 3.572, then 3.533, empathy 3.370 finally assurance 3.170. findings this helps practitioners improving theirservice patients.
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ژورنال
عنوان ژورنال: International Journal of Sustainable Construction Engineering and Technology
سال: 2022
ISSN: ['2600-7959', '2180-3242']
DOI: https://doi.org/10.30880/ijscet.2022.13.02.010